Finding the workflow that was quietly eroding margin
Before
The team could see provider spend and approximate cost, but not reliably connect the economics to individual users, plans, and core product behavior.
paiment revealed
One user and one core workflow were creating a disproportionately large cost event.
What changed
The team investigated model choice, payload size, and the information being sent to the model, while also revisiting pricing assumptions.
Result
Pilot findings in review — quantified results to be published with customer approval.
Quantified results pending customer approval.
Start a 30-day pilot